FREE 30-DAY RETURNS          FREE EXPRESS SHIPPING WORLDWIDE          3-YEAR GUARANTEE
FREE 30-DAY RETURNS
FREE EXPRESS SHIPPING WORLDWIDE
3-YEAR GUARANTEE
Skip to main content

COVID-19 UPDATE

REVIEW




During this difficult time, we remain open for business, answer your inquiries by LIVE chat or Email and continue to process your orders. However, please allow delays in shipping as we reduced on-site staff in order to allow for a safe working environment. Thank you for your understanding and we wish you and your loved ones health and safety!

As a business, the last thing we want to do is try and use these difficult times as a marketing opportunity. However, customers have been contacting us with inquiries of a practical nature, such as if we are open for business or if delays in delivery have to be expected. We wanted to address these points, but also offer you to contact us with any question or concern directly on our LIVE Chat:

  • We are open 5 days a week, Monday through Friday
  • You can reach our customer support team by LIVE Chat during European and US business hours
  • All orders placed and paid before 2PM CET on a business day will be sent out the same or latest the following business day
  • UPS is still making deliveries straight to your doorstep around the world. Delays are more common however. You can see their service announcements here.
  • Our showroom is closed until further notice, so we are unable to receive you to view watches in person
  • If you would like to return your watch during the 30-day free return period, please let us now by LIVE Chat or write an Email to info@formexwatch.com . You do not have to return the watch within this period as we understand that if you are affected by Corona the last thing you need to worry about is the return period for a watch!

Our team is strictly following all health and safety regulations. Team members who can do their work from home allow our on-site watchmakers and logistics staff more room for a safe work environment.

We hope that we can be of service to you and please don't hesitate to contact us if there's any way we can assist or if you have any questions or concerns.

Team Formex


  • 3-Year Guarantee

    We back our watches with a 3-Year international warranty. In the rare case of a malfunction or a movement defect, you can contact us and send your watch back free of charge and we’ll repair it for you within 2 weeks.


  • Secure Payment

    Formex is dedicated to online payment security. We do not store any of your payment information. We offer payment solutions tailored to your shipping destination. Please proceed to checkout to view your local payment options.


  • No surprises with taxes & duties

    Depending on your shipping country, we are able to include your taxes & duties or calculate them at checkout for you. At Formex, you know what you pay for.


  • Free Express Delivery

    All watch prices already include free shipping worldwide. As soon as we have processed your order, you will receive a tracking number to follow your package. Expect your watch within 2 business days within Europe, or within 3 business days for overseas orders. If for any reason you think it’s not the right fit, you can return your watch free of charge. If you contact us before returning or exchanging your watch, we’ll even have your shipping expenses covered.


  • Swiss Made

    All our watches are designed, developed and assembled in-house at our headquarters in Biel-Bienne, Switzerland and meet the current, more strict Swiss Made requirement, which entered into force on January 2017. Every single piece undergoes a variety of quality and functionality controls, before making it to your wrist.


3-Year Guarantee

We back our watches with a 3-Year international warranty. In the rare case of a malfunction or a movement defect, you can contact us and send your watch back free of charge and we’ll repair it for you within 2 weeks.


Secure Payment

Formex is dedicated to online payment security. We do not store any of your payment information. We offer payment solutions tailored to your shipping destination. Please proceed to checkout to view your local payment options.


No surprises with taxes & duties

Depending on your shipping country, we are able to include your taxes & duties or calculate them at checkout for you. At Formex, you know what you pay for.


Free Express Delivery

All watch prices already include free shipping worldwide. As soon as we have processed your order, you will receive a tracking number to follow your package. Expect your watch within 2 business days within Europe, or within 3 business days for overseas orders. If for any reason you think it’s not the right fit, you can return your watch free of charge. If you contact us before returning or exchanging your watch, we’ll even have your shipping expenses covered.


Swiss Made

All our watches are designed, developed and assembled in-house at our headquarters in Biel-Bienne, Switzerland and meet the current, more strict Swiss Made requirement, which entered into force on January 2017. Every single piece undergoes a variety of quality and functionality controls, before making it to your wrist.